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Frequently Asked Questions

How does this process work?

Our process is wonderfully simple.
1. Pick a person to spotlight
2. Join the remote interview
3. Review your handcrafted campaign.

Learn more about our process.

What is a virtual recording session?

A virtual recording is a remote testimonial interview conducted by our expert producers. To participants it will feel like a standard video call, but behind the scenes our software is capturing high quality direct source video. During the recording session our expert producers will take a few minutes to make sure lighting, camera, and audio are optimal. We'll then ask your customer or team member a series of custom questions catered to your brand, experience, offerings, and more. To get the best responses, we like interviews to feel light and fun- like a nice conversation with a friend. We remind the interview subject not to worry about mistakes. Our editors only use the best parts of the interview ensuring everyone looks great!

How do I contact support?

All roorad projects  include a project manager who will be your main point of contact throughout the video process.
You can email your project manager with questions or feedback anytime.

For general questions, contact: hello@roorad.com

How many people can be interviewed in a recording session?

We ask to limit recording sessions to you and one other person (customer or employee).

Do I need any special equipment?

You don't need any special equipment or software. All you need is a computer, phone, or laptop, and an internet connection.

How is roorad so fast? Do you use Ai to make videos?

Big NO. Our work is meticulously handcrafted by seasoned creative experts. We think AI is helpful for small and general content, but when it comes to creating high-quality videos, there’s no substitute for human expertise.

We understand that every client’s story is unique, and we take the time to capture those nuances. This personalized approach ensures that the videos resonate deeply with viewers, building trust and authenticity that AI simply can’t replicate. Our commitment to excellence and efficiency is why we can produce high-quality videos quickly without relying on AI.

We use and develop advanced tools and software to enhance our workflow. These tools alongside our decades of experience allow us to deliver top-notch videos faster. Our process includes rigorous quality checks at every stage to ensure that the final product exceeds client expectations.

Remote Testimonial Videos

Your brand has stories worth telling.